Question 1

Are dogs welcome on the vehicles?

Accepted Answer

We welcome all well behaved dogs on our vehicles with a supplement of £50 per booking with a maximum of two dogs. Please let us know when booking.   We want to keep the camper van in the best condition for all those who hire it, so we do ask that you bring your own dog bed, and you discourage your dogs from climbing on the furniture. It will be your responsibilty to ensure that no damage to the upholstery is caused.

Question 2

What do I need to bring with me?

Accepted Answer

We think we have included all the basics you need to have a comfortable, enjoyable trip. We believe towels and bedding can be quite personal so you'll need to remember to pack your duvets, pillows or other bedding materials! Check out our Packing Tips for some luxury essentials you may wish to pack yourself.

Question 3

Who is allowed to drive the camper van?

Accepted Answer

We allow anyone between the age of 23 and 75 with a vaild driving license and no more than 6 points on their driving history to drive the vehicle. You will also need 2 years driving experience. You can view your license information here: https://www.gov.uk/view-driving-licence   As standard, one driver will be insured for your trip, but you are able to add an extra driver for the duration of your holiday for an additional charge. Please let us know when booking and we can sort this for you.

Question 4

Do I need a special licence?

Accepted Answer

No, you don't need anything special! Our vehicles can be drvien on a normal car licence. We believe they are very easy to drive, quite similar to a car so no need to worry; you just need to allow slightly more room when reversing! If you need any more tips, we can let you know when you come to pick up!

Question 5

Do you allow camper van hire for festivals?

Accepted Answer

Unfortunately, we don't currently allow our vehicles to be used at festivals.

Question 6

Can you recommend destinations and campsites?

Accepted Answer

Of course! The staff at Coolbeans Campervan Hire are more than happy to discuss with you  venues, places to visit in the UK and campsites we recommend should you wish!   Alternatively, check out our Destinations Advice for some quick advice on top places to visit.

Question 7

Is there a mileage limitation?

Accepted Answer

We want you to be able to travel wherever your heart takes you, so there is no mileage limitation on any of our bookings.

Question 8

Is there a security deposit included in the fee?

Accepted Answer

We don't include the security deposit in the cost of hiring our vehicles, but a £1500 pre-authorised payment will be held for the duration of your trip. The money won't leave your account, unless we have specific reasons to do so. The money will be released back to you within 4-7 business days after returning the van, as long as it is returned in the same condition it was hired out in.   We will organise this pre-authorised payment during the pick-up process.

Question 9

How long does the pick-up process take?

Accepted Answer

Before you set off on your adventure, there are a few pieces of paperwork that need to be completed so we recommend allowing around 45 minutes to complete everything.    We will run you through the camper van and explain how everything works, but we will also provide a manual for reference during your trip so don't worry about remembering everything!

Question 10

Do you have Manual and Automatic vehicles?

Accepted Answer

We have 1 manual van; Bettie and one automatic; Bentley.   Please be sure you select the correct van for your preferences when booking and that you have the correct license for your chosen vehicle.

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